Enigma Interactive provides a range of supporting services that helps our clients to deploy and maintain the solutions that we develop. Our supporting service solutions are customised to the requirements of our clients and are designed to provide the necessary service levels, skills and knowledge transfer required for our clients to succeed.
We understand that software development engagements often continue past the delivery of the final product. General maintenance including performance tuning and data redundancy management are operations that typically continue throughout the lifetime of a system. The services we provide to our clients guarantees a support framework that ensures functional, reliable and secure software for the lifetime of the system.
Hosting & Infrastructure Management Services
Enigma Interactive offers a range of high-quality web management and infrastructure services. These services are offered exclusively to our new and existing software and website development customers. We do not provide hosting services as a stand-alone offering to the general public. Providing a dedicated and highly customised service allows us to focus on our software and website development customers’ requirements, and in turn helping them to succeed.
Our hosting and management web services can be tailored to fit budgets of all sizes, and we are proud to offer a line of fully managed enterprise solutions.
Some of our hosting services include:
- Dedicated or virtualised web, data, and video hosting
- SaaS “Software as a Service" application hosting and management
- Managed services
- Cloud computing and remote storage
- Web hosting management systems (Parallel's Plesk)
- Digital certificates and secured web services
- Domain name registrations and management
Maintenance Contracts
At the completion of a software development or website design engagement, many of our clients engage us to provide ongoing maintenance support services. These services can be tailored to specific requirements based on a monthly dedicated commitment right through to a pre-scheduled development guarantee for modification and update support services.
The maintenance contracts that we offer give our clients the reassurance that we will be available to support them in an ongoing way. They also provide a fixed cost framework for both parties to work within. As a result, the clients that we support under an ongoing maintenance contract are better off financially and generally have their products modified and updated in shorter timeframe, based on our ability to pre-allocate development time.
We offer maintenance contracts for:
- Software development updates and upgrades
- Website content management
- Hosting and infrastructure management
User Training
One of the largest obstacles to implementing a new software solution with government or business is the ability to manage user acceptance. Educating the end users of an application is an integral component to the success and uptake of the solution.
Enigma Interactive provides a number of specialised user education solutions that are designed to help integrate the solutions when developed or delivered.
The tailored education training solutions that we offer are:
- Training workshops for up to 20 users
- One-on-one user training
- Website content management training
- Google Search Appliance training
